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IBOS member Royal Bank of Canada (RBC) has been recognised for its achievements in customer service retail banking at Retail Banker International’s Global Awards (RBI Awards 2019), winning both North America Retail Bank of the Year and Best Loyalty/Rewards Strategy. This makes RBC the only bank to have received two awards in 2019 for its outstanding work.

This marks the second time that RBC has been named North American Retail Bank of the Year in these awards, showcasing its growth in popularity in North America and highlighting the retail divisions innovation in client experience and loyalty.

RBI is one of the leading global retail banking news and information services. Its annual awards highlights banks from around the world that have set new standards in advancement and performance.

Read the full article by Verdict here and the press release via RBC here.