IBOS member RBC is the first Canadian bank to provide remote video banking.
RBC business clients will now be able to connect face-to-face with Royal Bank of Canada through video banking on their computer, tablet or mobile. This latest innovation for RBC is one way for the bank to continue investing in ways that make it easier for its business clients to integrate digital and mobile into their everyday lives.
Cathy Honor, SVP Contact Centres at RBC, commented:
“We continue to serve clients in new and innovative ways as their banking lives evolve. Now, our clients don’t need to give up their face-to-face connection with RBC if they are unable to visit a branch. Video banking empowers them to bank and maintain their personal relationship with RBC, when and where it’s convenient for them.”
Video banking is the next step in convenient banking. With the proliferation of digital and mobile technology, people don’t plan their finances like they once did — they have the means to research and plan online and on the go. They expect personalised financial advice and solutions whenever, however, and wherever it is easiest for them.
Jason Storsley, VP Small Business, RBC, said:
“This is especially important for the time-starved small business client. We recognize that they work unconventional hours, are travelling or might not be able to visit a branch for a number of other reasons. Being able to access RBC Small Business specialists via video wherever and whenever they want helps them maintain that personal connection they expect with our bank.”
Read the full release, via RBC, here.
