IBOS member Royal Bank of Canada (RBC) has been awarded Global Retail Bank of the Year for the third time, as well as Best Branch Strategy, at the Retail Banker International (RBI) awards competition in London.
Having previously won in 2014 and 2015, RBC is the first bank to win three times. RBC also won Best Branch Strategy, cementing its spot as the top winner in the competition that attracts hundreds of entries from around the world.
Dave McKay, President & Chief Executive Officer at RBC, commented:
“I’m truly proud of our employees for being recognised for another year of exceptional commitment to our clients, communities and one another. This award is a direct reflection of their hard work, dedication and passion for excellence and is evidence of how our purpose to help clients thrive and communities prosper continues to guide everything that we do.”
The Best Branch Strategy award recognises RBC’s reimagining of the branch network, including the evolution of branch formats and the development of several new alternatives concepts that effectively address the needs of a community and its clients, while continuing to drive successful results.