IBOS member KBC Bank Ireland is set to launch a new onboarding mobile app, unique to the Irish market, as part of its €1.5bn Group-wide digital transformation.
Customers at KBC Bank Ireland – the Group’s digital frontrunner – have already become accustomed to the bank’s innovative offerings. The planned investment in the bank’s digital capabilities between 2017 and 2020 is “to benefit customers in Ireland” who have shown great interest in digital products.
Figures in KBC’s H1 2017 financial report illustrates that 60% of the current accounts opened in the first half of this year were facilitated through digital channels. KBC Bank Ireland has reported profits of €102.7m for the three months to the end of June. KBC is showing strong organic growth across current accounts, mortgages, personal loans, savings and investments, as well as insurance together with KBC’s partners Zurich and Irish Life.
Mobile migration is also evident, KBC Bank Ireland said, with mobile transactions nearly 10 times greater than total online transactions. Wim Verbraeken, Chief Executive, KBC Bank Ireland said the bank’s Innovation Hub in Dublin is part of the digital transformation, which “will deliver local transformation in how consumers bank”.
Dara Deering, Executive Director, Retail Banking at KBC Bank Ireland, commented:
“Innovative and intuitive banking products and services like our new mobile onboarding app and 24/7 customer contact will transform how customers bank.”