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IBOS member Banco Santander has presented its objectives detailing how the Bank will  drive growth and increase profitability by accelerating digitalisation, and further improving operational performance and capital allocation.

Santander has reaffirmed key financial targets including achieving an underlying return on tangible equity (RoTE) of 13-15% and a fully loaded CET1 ratio of 11-12%. The Group also plans to improve its efficiency ratio to below 45% and increase its dividend payout ratio to 40-50%.

Santander will invest over €20 billion in digital and technology over the next four years, improving customer experiences to further increase loyalty, while lowering the cost of delivery.

To accelerate the Bank’s growth, Santander plans to expand several of its digital offerings, including a comprehensive global payments initiative incorporating:

  • a new open-market international payments service called Pago FX;
  • the international expansion of Getnet, Santander’s Brazilian subsidiary, to create a Global
    Merchant Services platform; and
  • a new Global Trade platform to make it easier for SMEs to trade internationally.


The Group will drive additional improvements in operational performance and capital allocation, leveraging opportunities for scale and efficiency leading to €1.2 billion of incremental annual cost savings, while re-weighting capital towards more profitable businesses.

Read the full press release via Santander here