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Description

At RBS, our purpose is to serve customers well. We serve around 18.9 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.

  • Efficient payment and collection processing
  • Relationship Management and service support from an experienced team of sector specialists
  • Smooth and efficient implementation

We have an in-depth knowledge of the UK market and a strong focus on delivering innovative solutions. We have a wealth of market insight that we can help put to use in our customers’ business.

We exist to serve customers. We earn their trust by focusing on their needs and delivering excellent service. Commitment to  serving customers  has made us the  No. 1 Commercial and SME bank in the UK.

*Fees and eligibility criteria may apply.

Details

Host Bank

Yes

Account holding bank

Yes

Domestic branches

2,000+ across RBS and NatWest brands

Short name

RBS / NatWest

Bank type

RBS is a Full Member of IBOS, and NatWest is an Associate Member.

Website

www.rbs.co.uk and www.business.natwest.com

Services Offered

Cash Services

Yes

Lockbox

No

Reconciliation tools (cheque/cash)

Yes

Sweeping and pooling

Yes

Trade services

Yes

Treasury management

Yes

Customer Services

Dedicated IBOS desk

Yes

Preferential IBOS customer service

Yes

Single point of contact for client

Yes

Customer service in English

Yes

Electronic Banking

Electronic banking in local language

Yes

Electronic banking in local English

Yes

The IBOS web portal

Through our online portal, IBOS members can access everything they need from a centralised dashboard. From easily looking up IBOS banks by country or group to accessing detailed information about each member, our member platform makes international collaboration easier.