At RBS, our purpose is to serve customers well. We serve around 18.9 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.
· Efficient payment and collection processing
· Relationship Management and service support from an experienced team of sector specialists
· Smooth and efficient implementation
We have an in-depth knowledge of the UK market and a strong focus on delivering innovative solutions. We have a wealth of market insight that we can help put to use in our customers’ business.
We exist to serve customers. We earn their trust by focusing on their needs and delivering excellent service. Commitment to serving customers has made us the No. 1 Commercial and SME bank in the UK.
Centralised Account Opening
If a referral is accepted, there will be a discussion between the client and the Relationship Manager (RM). The RM will then send a link to the client which will take them to the centralised account opening team, which will manage the process from there. Once the account has been opened, the RM takes responsibility for the client relationship.
Account holding bank
2,000+ across RBS and NatWest brands
Reconciliation tools (cheque/cash)
Sweeping and pooling
Dedicated IBOS desk
Preferential IBOS customer service
Single point of contact for client
Customer service in English
Electronic banking in local language
Electronic banking in local English
The IBOS web portal
Through our online portal, IBOS members can access everything they need from a centralised dashboard. From easily looking up IBOS banks by country or group to accessing detailed information about each member, our member platform makes international collaboration easier.