Value To Client

As stated IBOS caters for the needs of corporate clients to:
  • Hold bank accounts around the world to pay and receive money
  • Have efficient processes around paying and receiving money
  • Manage these processes from within countries, from a remote location – or from a mixture of the two based on the customer’s management organisation and IT
IBOS enables these needs to be met in a solution that is:
  • Under one roof
  • Comprehensive
  • Delivered through established and trusted Relationship Management, Customer Service and Electronic Banking channels
  • Delivered by major banks
  • Accessible both locally and remotely, to fit in with customer organisation and IT
  • Well-priced
  • Well supported
The client obtains access to:
  • Major banks in each country of the type where it is feasible to do all business in that country through that bank
  • All the existing, domestic payment methods, from a primary clearer
  • Local electronic banking where needed
  • Local liquidity management services
  • Efficient cross-border concentration of funds and/or funding of accounts
  • Statements and control on all accounts in the scheme
  • Transparent price list

IBOS thus achieves the full meshing of local (“retail” or “commercial”) activity with cross-border (“wholesale” or “treasury”) activity, avoiding the pitfalls.

The customer’s two main objectives can both be achieved:
  • Efficient local processes
  • Efficient regional Cash Management

The customer experience of IBOS – because of the agreed processes between the members – will fit into the accepted way in which customers study, buy, implement and run banking services:

  • The service is brought to the client via the Relationship Managers or Cash Management advisors of a major bank
  • The service is integrated by that bank into its own operations and electronic banking
  • The other members support that bank in structuring a scheme for the client, with information and advice
  • A contract is agreed and this is broken down by the Host Bank’s implementation unit into what needs to be set up with which other IBOS bank
  • IBOS implementation guides exist for each service
  • These are adhered to, and the go-live of each service is confirmed to the Host Bank
  • In-production services levels exist for each service
  • These are adhered to, but any fault can be reported by the client to the Host Bank and then by the Host bank on a web-based tool for resolution at the fault location

A key element of the implementation support available is in the area of obtaining buy-in from financial management in the customer’s subsidiaries for a regional scheme, which may have been decided upon at the customer’s regional or global offices.

When the Host Bank agrees the implementation plan with the customer, it includes the steps to be taken to cement the relationship between each subsidiary and each Account-Holding Bank. This will include letters of introduction, phone calls, visits and product demonstrations.

It is IBOS’ experience that, where Global Network Banks present a “foreign” bank to a subsidiary and one that may not be able to meet their local needs efficiently or cheaply, this can be a major blocker. This can lead to an effective overlay solution where the customer’s regional or global offices did not want it.

IBOS offers a local bank, possibly already a connection of the subsidiary if not their leading connection. This local bank is fully attuned to local conditions and payment modalities, and often more to the taste of local financial management.

The IBOS solution therefore not only caters for local and regional efficiency, but also for the human and customer-internal issues that bear upon International Cash Management.