Each IBOS bank has a sales function in it to bring the IBOS services to its customers: the Business Development function. The teams in each bank form a network for quick and efficient handling of enquiries from the bank's own customers, and for setting up accounts and services for the customers referred into them by the other banks.

We have formalised business process maps for setting up the different services.

We have a single document used for setting up accounts and services across the whole Association.